Sign In

Fill Your Schedule and Keep It Full

Comprehensive Front Desk Training from the First Phone Call to Booking the Entire Plan of Care

Facing These Common Front Desk Challenges?

Not Enough New Patients
Cancels and No-Shows
Not Booking Plan of Care
Patient Fall Offs
Empty Scheduling
Not Collecting Money
Unscheduled Referrals

Fix Your Front Desk Revenue Leaks

Reduce Cancellation and No-Shows

Lower the rate of same-day cancels and no-shows to keep your schedule full with our Front Desk Training. Achieve a fuller caseload by mastering patient communication to keep patients committed to their treatment plans and booking more appointments.

Reduce Cancellation and No-Shows

Lower the rate of same-day cancels and no-shows to keep your schedule full with our Front Desk Training. Achieve a fuller caseload by mastering patient communication to keep patients committed to their treatment plans and booking more appointments.

Boost Confidence Talking To Patients

Train your receptionist to with the right scripts to control conversations and handle any patient objections to book more appointments.

Boost Confidence Talking To Patients

Train your receptionist to with the right scripts to control conversations and handle any patient objections to book more appointments.

Book More New Patients

Master conversations with patients to book more new patients with phone scripts, boost your marketing ROI, and ensure they don’t cancel or no-show for the first appointment.

Book More New Patients

Master conversations with patients to book more new patients with phone scripts, boost your marketing ROI, and ensure they don’t cancel or no-show for the first appointment.

Reduce Empty Spots On Schedule

Take control of scheduling patient’s full plans of care, reschedule visits, and avoid empty spots with a waitlist and unscheduled list. Ensure you are not losing new patients even with a busy schedule.

Reduce Empty Spots On Schedule

Take control of scheduling patient’s full plans of care, reschedule visits, and avoid empty spots with a waitlist and unscheduled list. Ensure you are not losing new patients even with a busy schedule.

Collect More and Reduce Accounts Receivables

Train your front office staff to present the cost of care clearly, handle objections, and collect payments during the visit.

Collect More and Reduce Accounts Receivables

Train your front office staff to present the cost of care clearly, handle objections, and collect payments during the visit.

Lower Front Desk Staff Turnover

Prevent staff from feeling overwhelmed, improve job satisfaction, and increase staff retention. Achieve better results with their training, boosting clinic profits so you can pay them more.

Lower Front Desk Staff Turnover

Prevent staff from feeling overwhelmed, improve job satisfaction, and increase staff retention. Achieve better results with their training, boosting clinic profits so you can pay them more.

An Actual Front Desk Village

Our front desk community is the best corner of the internet. Real talk. Real stories. Real support. You’ll never feel alone or shamed again. Your front desk staff get access to coaches and weekly office hours so they can talk about anything they are stuck with

An Actual Front Desk Village

Our front desk community is the best corner of the internet. Real talk. Real stories. Real support. You’ll never feel alone or shamed again. Your front desk staff get access to coaches and weekly office hours so they can talk about anything they are stuck with

Your Coaches To Support Your Front Office Staff

Title
Dee Bills, PT, is a front office expert, consultant, founder of Front Office GURU and the creator of Fix Your Front Desk Academy. She is also a PT practice co-owner with her husband, Mike. Dee successfully built training systems and processes in their PT practice resulting in consistent arrivals over 95% and a growth over 300%.
Spent 15 years in the trenches running patient experience operations for both Lifemark (400+ clinics) and Myodetox. His innovative approach to healthcare management is no doubt influenced by his MBA degree. Sanjeev is an expert in patient experience operations and sales.
The M&A coach at Clinic Accelerator, Soroush owns 4 different multidisciplinary clinics with a combined team of over 50 staff. His business is doing over $10 million dollars in revenue and he became a clinic owner just 3 years ago.
Rick Lau is an entrepreneur with 20+ years of experience including a network of 127 physical therapy clinics with over 1400 staff. His unique & innovative approach to healthcare management is because of his background in engineering. Rick is also a lecturer at the York University MBA Program.

Most Popular Workshops

Learn with us on your time. Start and stop at your own pace.
Learn with us on your time. Start and stop at your own pace.

Front Desk from US, Canada, & Australia Love Clinic Accelerator

“It was a challenge to figure out how to market myself. They have been incredibly helpful to clarify my vision and be able to reach my target audience. Being a solo owner, it’s tough to know what to do. Having someone experienced has given me confidence and reassurance.”

“Clinic Accelerator helped me with community marketing and paid marketing. It lead my clinic to consistently increase the number of initial assessments. The mentors emphasized the importance of following the plan of care as well as the treatment plan. They also taught me how to hire additional staff.”

“They took my ideas and broke them down into actionable steps. I’m thankful for all the wonderful tips they gave that improved the visibility of my clinic. Now my slots are almost full. “

Join the Clinic Accelerator Community Today

Take the Guesswork Out of Training Your Front Desk and Fill Your Schedule

Helpful Content

FAQs

We specialize in providing front desk training physical therapy practices, chiropractic practices, massage therapy practices, and naturopathic clinics.

Lower the rate of same-day cancels and no-shows to keep your schedule full with our Front Desk Training. Achieve a fuller caseload by mastering patient communication to keep patients committed to their treatment plans and booking more appointments.

Many practices start to see improvements within the first few months of implementing our front desk training program. The speed of results can vary depending on the practice’s specific needs and how quickly the training is integrated into daily operations and the quality of your front desk staff.

Yes, our training program is designed to be beneficial for both new front desk staff and experienced team members. The training covers fundamental skills and advanced techniques, ensuring that all team members, regardless of experience level, can benefit and improve their performance.

Our program is uniquely tailored to the specific needs of healthcare practices such as physical therapy, chiropractic, massage therapy, and naturopathic clinics. We focus on practical, real-world applications and provide ongoing support to ensure lasting improvements in front desk operations and patient satisfaction. Additionally, we offer weekly one-on-one office hours and a supportive community of front desk professionals to assist your staff on their journey.

Get a Demo by Entering your Info Below