Episode: 91
47 min
In this new episode Rick sits down with the founder of Front Office GURU and the creator of Fix Your Front Desk Academy, Dee Bills to talk how to build a winning front desk team
Dee successfully built training systems and processes in her own PT practice resulting in consistent arrivals over 95% and a growth rate over 300%.
In this conversation Dee and Rick discuss topics, such as:
- Rick’s scandalous scenario encountered with a front desk
- Top dilemma of practice practitioners right now
- How to transform your clinic’s profitability and staff retention with 3 key strategies
- How to have a winning front desk team
- How to reward your front desk
- What is the future of virtual front desk, and should you use one in your clinic
- How to successfully run your practice with your spouse