Fill Your Schedule and Keep It Full
Front Desk Training by The Front Office Guru, trusted by 1,500+ staff to boost staff confidence and implement a proven system
Struggling with Front Desk Issues
Not Enough Patients
Cancels and No-Shows
Not Booking Care Plan
Patient Fall Offs
Empty Scheduling
Not Collecting Money
Unscheduled Referrals
The Front Office Guru Has Trained 1500+ Staff
Reduce Cancellation & No Shows
Reduce no-shows and cancellations with our Front Desk Training. Master patient communication to fill your schedule and keep patients committed.
Reduce Cancellation and No Shows
Reduce no-shows and cancellations with our Front Desk Training. Master patient communication to fill your schedule and keep patients committed.
Boost Confidence Talking To Patients
Train your receptionist to with the right scripts to control conversations and handle any patient objections to book more appointments.
Boost Confidence Talking To Patients
Train your receptionist to with the right scripts to control conversations and handle any patient objections to book more appointments.
Book More New Patients
Master conversations with patients to book more new patients with phone scripts, boost your marketing ROI, and ensure they don’t cancel or no-show for the first appointment.
Book More New Patients
Master conversations with patients to book more new patients with phone scripts, boost your marketing ROI, and ensure they don’t cancel or no-show for the first appointment.
Reduce Empty Spots On Schedule
Take control of scheduling patient’s full plans of care, reschedule visits, and avoid empty spots with a waitlist and unscheduled list. Ensure you are not losing new patients even with a busy schedule.
Reduce Empty Spots On Schedule
Take control of scheduling patient’s full plans of care, reschedule visits, and avoid empty spots with a waitlist and unscheduled list. Ensure you are not losing new patients even with a busy schedule.
Collect More and Reduce Accounts Receivables
Train your front office staff to present the cost of care clearly, handle objections, and collect payments during the visit.
Collect More and Reduce Accounts Receivables
Train your front office staff to present the cost of care clearly, handle objections, and collect payments during the visit.
Lower Front Desk Staff Turnover
Prevent staff from feeling overwhelmed, improve job satisfaction, and increase staff retention. Achieve better results with their training, boosting clinic profits so you can pay them more.
Lower Front Desk Staff Turnover
Prevent staff from feeling overwhelmed, improve job satisfaction, and increase staff retention. Achieve better results with their training, boosting clinic profits so you can pay them more.
An Actual Front Desk Village
Our front desk community is the best corner of the internet. Real talk. Real stories. Real support. You’ll never feel alone or shamed again. Your front desk staff get access to coaches and weekly office hours so they can talk about anything they are stuck with
An Actual Front Desk Village
Our front desk community is the best corner of the internet. Real talk. Real stories. Real support. You’ll never feel alone or shamed again. Your front desk staff get access to coaches and weekly office hours so they can talk about anything they are stuck with
Your Coaches To Train Your Staff
Front Desk Training by The Front Office Guru
Trained over 1,500+ staff to boost confidence and fill your schedule
Who We Train
Front Desk
Office Manager
Patient Experience Coordinators
Patient Experience Manager
Most Popular Workshops
Learn with us on your time. Start and stop at your own pace.
Staff from US, Canada, & Australia Love Clinic Accelerator
Karen Pettine
PT, DPT, Schroth Certified Owner at ABQ Scoliosis and Spine Therapy
Dee, Just wanted to send you a quick thank you. We are really finding value in your materials, and it is helping! We had a 91% arrival rate today and before your course we were in the high 70’s to low 80’s range. We appreciate you!”
Mark and Tiffany Eddy
Owner and Director of Administration Campus Commons Physical Therapy
It has been very beneficial for our team and our business to have the Front Office Academy as a tool we work with frequently. It helps us with training our new Patient Care Coordinators. Dee is very thorough in her videos on how she explains processes and it’s easy for our team.
Jaci Weise
Physical Therapist Assistant OrthoRehab Physical Therapy
Hey Dee, I just want to thank you so much for all the time and drills you had with us. I have learned so much and am able to sound more professional when dealing with clients in the front. You really helped me just want to help people get the care they need no matter my position! And the patients really like that.
Adam Robin
PT, DPT, Owner Southern PT Clinic
Worked with Dee in 2021. The practice was struggling with lowered patient arrivals and a lack of schedule efficiency. I wanted to expand the practice and help more patients of all ages. I provided the front office with training and systems and they all began to thrive.
Julie
Patient Care Coordinator Teton Therapy
After working with Dee on the New Patient Conversions Program. I feel I’ve gained tools for managing difficult situations with greater confidence, learning the difference between emphasizing a need rather than a want when talking with patients.
Maeghan
Patient Care Coordinator Achievement Rehab - Florida
One thing I’ve mastered now after our Front Office GURU course with Dee is definitely the ability to tell my patients what we NEED from them. Just changing that one word in my scripting alone has helped me feel more confident in communicating with not just my patients but their PCP’s as well!
Bri
Patient Care Coordinator Chautauqua Physical Therapy and Occupational Therapy
I was such a pushover when it came to upset patients and handling patients. Learning how to handle a patient has made my job so much easier! I am more confident when I talk and when I tell a patient I need them to do something.
Cassidy
Patient Care Coordinator Rx Rehab Physical Therapy
The Front Office GURU program has helped me so much in being successful in my job as a Patient Care Coordinator! It has organized our paperwork and processes in our clinic so much. I now feel like there is something implemented to help each patient in each of their unique situations.
Alicia
Director of Admin California Therapy Solutions
Dee Bills is an amazing individual who has taken the time to share with us, what works best in the patient care coordinator (PCC) realm of physical therapy. This position is key to all physical therapy offices in the simple fact that our PCC’s are the front line of our business.
Esmeralda
Front Office Lead Campus Commons Physical Therapy
Although having prior experience as a patient care coordinator, the online training videos helped me solidify a lot of key components of the patient care process. It has helped me fine-tune the delivery talking about accountability with plan of cares and how to handle conversations regarding a missed visit.
Britt
Patient Care Coordinator Advantage PT, Redmond, WA
I love the opportunity to communicate with my patients more efficiently, ensuring their experience within our clinic is completely well rounded from the care they receive to the front desk. The many tools and training sessions are providing excellent unity within our several locations.
Mallory
Patient Care Coordinator Atlas Physical Therapy
Dee’s program is truly a life changing program to be a part of. It’s no coincidence that you’ve come across her amazing program. With the help of Dee and her program our arrival rate has sky rocketed!! In the beginning before her program our arrivals were anywhere between 83%-87% on a good day. We were constantly struggling with patients calling to cancel their appointments.
Front Desk Training by The Front Office Guru
Trained over 1,500+ staff to boost confidence and fill your schedule
Helpful Content
FAQs
What type of practices do you help?
We specialize in providing front desk training physical therapy practices, chiropractic practices, massage therapy practices, and naturopathic clinics.
How can your training help reduce cancellations and no-shows?
Lower the rate of same-day cancels and no-shows to keep your schedule full with our Front Desk Training. Achieve a fuller caseload by mastering patient communication to keep patients committed to their treatment plans and booking more appointments.
How long does it take to see results from the program?
Many practices start to see improvements within the first few months of implementing our front desk training program. The speed of results can vary depending on the practice’s specific needs and how quickly the training is integrated into daily operations and the quality of your front desk staff.
Is the program suitable for new front desk staff as well as experienced team members?
Yes, our training program is designed to be beneficial for both new front desk staff and experienced team members. The training covers fundamental skills and advanced techniques, ensuring that all team members, regardless of experience level, can benefit and improve their performance.
What makes this program different from other front desk training programs?
Our program is uniquely tailored to the specific needs of healthcare practices such as physical therapy, chiropractic, massage therapy, and naturopathic clinics. We focus on practical, real-world applications and provide ongoing support to ensure lasting improvements in front desk operations and patient satisfaction. Additionally, we offer weekly one-on-one office hours and a supportive community of front desk professionals to assist your staff on their journey.