[FREE On Demand Webclass]
How To Have Difficult Conversations With Clinicians (And Front Desk) That Inspire Action - Without Them Leaving You
On this training, Multi million dollar clinic owner Karen Elliott, PT and leadership expert will reveal:
- Counterintuitive tactics and strategies—you too can use to become more persuasive to your clinicians, front desk, and in your personal life.
- How to lead the conversation toward the action you want them to take that makes it seem like it was their idea.
- How to get in the right calm mindset before having the uncomfortable conversation (never go into the meeting without doing this first or risk it not going well).
- An effective scenario template you can swipe to handle virtually any uncomfortable conversation with ease (from the very first question to ask, they say this, you say this - all the way to the outcome you want).
- Live Q&A at the end to get all your questions answered and get personal feedback on your unique scenarios.
WARNING: We had over 398 clinic owners register for the webinar. You’ll learn insider secrets that big corporations and private equity companies that buy clinics don’t want you to know about.
ABOUT KAREN ELLIOTT
Owner of a multi-million dollar physiotherapy clinic where many olympic and professional athletes train. She’s one of the top go to authorities on clinic leadership and staff buy in.
ABOUT RICK LAU
Rick Lau is a healthcare entrepreneur with 20+ years of experience. He has built and exited multiple businesses, including a network of 127 physical therapy clinics with over 1400 staff. Recognized as one of the most sought-after business coaches, Rick has built Clinic Accelerator, the #1 clinic owner community with over 1000 members. With a mission to build the best clinics and leaders in the world. His unique & innovative approach to healthcare management is because of his background in engineering.
Additionally, Rick is a lecturer at the Schulich School of Business at York University, specifically in the Health Industry Management MBA Program.
Rick is also the founder of CallHero, the #1 Call Performance Communication Software to convert more calls. Over thousands of clinics trust CallHero to help achieve 95% answer rates and 80% booking rates.