[Free Webclass]
How Top Clinic Owners Delegate and Hold Their Staff Accountable Without Them Quitting
On this episode of New Patient Secrets, you will learn...
- A simple delegation process Karen uses to get things DONE and elevate her team so the clinic is not dependent on her being there. This process allows her to spend as much time as she wants away from the clinic.
- 5 things every clinic owner should delegate and exactly how to do it the right way (including word for word scripts).
- Proven script to use when things are not going as expected to get them back on track.
- What you should never delegate.
- Karen's time-tested follow up process for maintaining accountability.
- How to set what's off limits.
- What to do if a staff member doesn't like what you want them to do (including a proven 2 sentence script to get them to buy in anyway)
- Step-by-step Checklist for planning your delegation process the right way.
- Live Q&A at the end where you can ask Karen anything including getting feedback on what you want to delegate.
- And much more!
WARNING: We had over 398 clinic owners register for the webinar. You’ll learn negotiation scripts and questions, ways on how to increase a clinician’s pay without changing their fee split and more!
ABOUT KAREN ELLIOTT
ABOUT RICK LAU
Rick Lau is a healthcare entrepreneur with 20+ years of experience. He has built and exited multiple businesses, including a network of 127 physical therapy clinics with over 1400 staff. Recognized as one of the most sought-after business coaches, Rick has built Clinic Accelerator, the #1 clinic owner community with over 1000 members. With a mission to build the best clinics and leaders in the world. His unique & innovative approach to healthcare management is because of his background in engineering.
Additionally, Rick is a lecturer at the Schulich School of Business at York University, specifically in the Health Industry Management MBA Program.
Rick is also the founder of CallHero, the #1 Call Performance Communication Software to convert more calls. Over thousands of clinics trust CallHero to help achieve 95% answer rates and 80% booking rates.