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[Free Webclass For Clinic Owners]

How To Get Your Front Desk to Sell Without Being Salesy

On this Free Webclass with Dee Bills & Rick Lau, you will learn...

WARNING: Now you may be thinking your front desk is already doing a good job… How do you know that with confidence? You see patients now have more options for care than ever before and like to shop around.

Are you using outdated phone scripts and patient experience strategies that need to be upgraded to combat patient’s shopping behaviour in 2021 and beyond?


Dee Bills, PT, is a front office expert, consultant, founder of Front Office GURU and the creator of Fix Your Front Desk Academy. She is also a PT practice co-owner with her husband, Mike. Dee successfully built training systems and processes in their PT practice resulting in consistent arrivals over 95% and a growth over 300%.

She wanted to help other practice owners gain the success she has. Therefore, Dee developed the Fix Your Front Desk Academy to teach practice owners and their front office staff all over North America how to run a super-efficient and productive front desk.


Rick Lau is a healthcare entrepreneur with 20+ years of experience. He has built and exited multiple businesses, including a network of 127 physical therapy clinics with over 1400 staff. Recognized as one of the most sought-after business coaches, Rick has built Clinic Accelerator, the #1 clinic owner community with over 1000 members. With a mission to build the best clinics and leaders in the world. His unique & innovative approach to healthcare management is because of his background in engineering.

Additionally, Rick is a lecturer at the Schulich School of Business at York University, specifically in the Health Industry Management MBA Program. 

Rick is also the founder of CallHero, the #1 Call Performance Communication Software to convert more calls. Over thousands of clinics trust CallHero to help achieve 95% answer rates and 80% booking rates.